Refund policy

Return & Refund Policy – Brooklyn 2 Ohio Apparel

At Brooklyn 2 Ohio Apparel, we want you to be fully satisfied with your purchase.

Return Window

We accept returns within 30 days of delivery.

Eligibility for Returns

To be eligible for a return, items must:

  • Be unworn, unused, and in original condition

  • Include original tags and packaging

  • Be accompanied by proof of purchase

How to Start a Return

To initiate a return, contact us at:

support@brooklyn2ohioapparel.com

If your return is approved, we will provide instructions on how and where to send your item.

Returns sent without prior authorization will not be accepted.

Return Address

Returns must be sent to:

Printify Products
4005 Campus Drive
Fort Worth, TX 76119
United States

Return Shipping Costs

  • Customers are responsible for return shipping costs

  • If the item is defective, damaged, or incorrect, we will cover the return shipping cost

Damages & Issues

Please inspect your order upon arrival.

If your item is defective, damaged, or incorrect, contact us within 48 hours of delivery so we can resolve the issue promptly.

Non-Returnable Items

The following items cannot be returned:

  • Custom or personalized products

  • Sale items

  • Gift cards

  • Perishable goods

  • Personal care items

If you have questions about your item, please contact us before purchasing.

Exchanges

We accept exchanges for eligible items.

To request an exchange, contact us at:

support@brooklyn2ohioapparel.com

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

  • Refunds are issued to the original payment method

  • Processing time: 5–7 business days after approval

Please note:

  • Original shipping costs are non-refundable

  • Your bank or credit card provider may require additional processing time

Late or Missing Refunds

If more than 15 business days have passed since your refund was approved, contact us at:

support@brooklyn2ohioapparel.com

European Union 14-Day Cooling-Off Period

For orders shipped to the European Union, customers have the right to cancel or return their order within 14 days, in accordance with applicable laws.

Contact Us

For any return or refund questions, contact:

support@brooklyn2ohioapparel.com

Brooklyn 2 Ohio Apparel — The Journey Continues™